Practice Manager
With 22 years of experience in customer service and management, I have a proven track record of delivering measurable results by fostering high-performance teams, driving customer satisfaction, and optimizing business operations. My expertise spans across building lasting customer relationships, leading and developing teams, and implementing strategies that contribute to both operational excellence and organizational growth. Through out my career, I have been dedicated to exceeding customer expectations by creating tailored solutions that drive satisfaction and loyalty. By leading cross-functional teams and streamlining processes, I've successfully improved productivity, reduce costs, and enhanced service delivery in dynamic, fast-paced environments. My approach to management emphasizes clear communication, accountability and empowerment to ensure both individual and team success. I pride myself on my ability to adapt to evolving business needs, navigate challenges, and consistently achieve or exceed key performance metrics. With a strong focus on results, I have demonstrated expertise in customer retention, conflict resolution, and continuous improvement, ultimately leading to stronger client relationships and sustained business growth. I have been happily married for 16 yrs and have a beautiful 15 year old daughter and 2 loving adorable pets named Louie (Shih Tzu), and Rocky (Yorkshire Terrier).